Order Process & Shipping
1. Order is placed
All orders must be submitted through www.paperfoxpress.com. Please proofread all wording at the time of ordering for a quick turnaround.
2. A PDF proof will be emailed within two business days of receiving your order
We’ll perfect your design through up to three rounds of revisions provided as PDF proofs via email. Additional revisions can be completed at a $35 per revision/PDF proof fee.
3. You approve & we prepare for print
We’ll provide a final, print-ready proof for your review. This is when you check closely for correct spelling and details. We require approval of the final proof by a written statement sent via email.*
Then, we’ll prepare and send your project to our trusted professional printer.
Turnaround times vary depending upon the type of printing you choose. Generally printing takes 3-4 business days and additional 3 business days for custom foil.
All of our orders are shipped out via FED-EX. BONUS: They deliver on Saturdays!
Please contact us for expedited shipping rates.
US TRANSIT TIMES - STANDARD FED-EX GROUND SHIPPING
*AN EXACT DIGITAL PROOF WILL BE SENT VIA EMAIL PRIOR TO PRINTING:
It is your responsibility to make sure that there are no errors. Please make sure wording, address, spelling, dates, or any other text errors or color preference are to your liking. We will make corrections as needed, but the customer is ultimately responsible for approving the final proof.
Due to the nature of the product, full refunds can only be given for very special circumstances. If we make a mistake, we will reprint them and have the new order shipped out as soon as possible at no charge to you. If there is an error that you didn't catch, then we will reprint but you will have to pay for the cost the printer charges.
If you are unhappy with your order, please contact us first before leaving negative feedback. We will do the best that we can to make sure that everyone is happy!